Customer Support Specialist (Ecommerce)

TL;DR

Customer Support Specialist (Ecommerce): Managing customer inquiries and community engagement for a European beverage brand with an accent on French-language communication and D2C operations. Focus on resolving shipping and product issues via Gorgias and Shopify while maintaining a high-vibe brand voice.

Location: Remote (Must be based in Madagascar or Morocco). CET shift coverage required.

Company

A fast-growing European beverage brand disrupting the soft drink industry with a focus on "Better-for-you" lifestyle products and sustainability.

What you will do

• Handle customer inquiries in French via email and social media channels including Instagram, TikTok, and Discord.
• Manage the end-to-end customer journey, including order processing, shipment tracking, and returns using Gorgias and Shopify.
• Engage with the community to build long-term loyalty and convert customers into brand advocates.
• Provide flexible support during high-volume product launches and promotional spikes.
• Maintain high standards for customer satisfaction (CSAT) and empathetic communication.

Requirements

• Native or professional-level fluency in French (C2).
• 1–3 years of experience in Customer Support or Community Management, ideally in D2C or E-commerce.
• Ability to work a flexible schedule (30–40 hours per week) with later shift coverage to meet market demand.
• Proactive and energetic mindset suited for a fast-paced, remote startup environment.

Culture & Benefits

• Fully remote position with a flexible hour structure.
• Global work exposure collaborating with dynamic teams across international markets.
• Opportunities for professional growth and skill development in a hyper-growth startup.
• Inclusive, high-performing culture that values unique perspectives.