Customer Support Specialist (French-Speaking)

TL;DR

Customer Support Specialist (French-Speaking) (D2C Ecommerce): Act as problem solver and happiness manager handling inquiries across digital channels for French-speaking customers of an innovative beverage brand with an accent on empathetic communication and community engagement. Focus on managing end-to-end customer journeys, ensuring high CSAT, and scaling support during product launches and promotions.

Location: Fully remote with CET shift coverage and flexible 30–40 hours per week

Company

Fast-growing innovative European beverage brand disrupting the soft drink industry with better-for-you lifestyle products, strong social media presence, and sustainability focus.

What you will do

• Handle customer inquiries in French via email, Instagram, TikTok, and Discord with fast, empathetic, authentic brand voice.
• Manage end-to-end customer journey including order processing, shipment tracking, and returns using Gorgias and Shopify.
• Engage with community to build loyalty and turn customers into brand advocates.
• Provide flexible support during product launches and promotional spikes for consistent response times.
• Maintain high customer satisfaction (CSAT) standards and professional communication.

Requirements

• Native or professional-level fluency in French (C2) with exceptional written communication skills
• 1–3 years experience in Customer Support or Community Management, ideally in D2C or E-commerce.
• Comfortable working later shift coverage aligned to CET to meet French market demand
• Flexible availability for 30–40 hours per week.
• Energetic, proactive team player thriving in fast-paced remote startup environment.

Culture & Benefits

• Global work exposure collaborating with dynamic international teams.
• Fully remote with flexible hour structure.
• Learning and development opportunities in hyper-growth startup.
• Inclusive, high-performing culture valuing unique perspectives.