Customer Support Agent (Fintech)

TL;DR

Customer Support Agent (Fintech): Providing high-quality user support and executing cross-border transactions for a remittance platform with an accent on operational continuity and technical problem-solving. Focus on managing 24/7 support flows via chat, transforming user feedback into product insights, and maintaining high KPI standards.

Location: 100% remote, must be based in Mexico

Salary: $16,480 MXN gross monthly + Performance Bonuses

Company

A hyper-growth Series B fintech building a financial ecosystem for Latin immigrants in the U.S. leveraging AI, blockchain, and stablecoins for remittances.

What you will do

• Provide world-class support to users and partners via chat, resolving complex queries efficiently.
• Execute cross-border transactions with precision to ensure timely fund delivery.
• Maintain service continuity during operational peaks and all weekends.
• Transform daily user interactions into actionable insights for Technical and Product teams.
• Precisely document cases and handle strategic escalations.

Requirements

• Recent graduate in Finance, Business, or a related field.
• At least one year of experience in customer support or the remittance/financial services industry.
• Total commitment to working every weekend with rotating shifts.
• Proficiency with ticketing tools (Zendesk, Intercom) and G Suite.
• Intermediate to advanced English (written and oral) for internal global collaboration.

Culture & Benefits

• Full Mexican Law benefits including IMSS and Infonavit.
• Digital medical service provided via Sofia Salud.
• 100% remote work environment.
• Unlimited access to Udemy licenses for professional development.
• Opportunity to grow within a high-performing, mission-driven Fintech team.