Customer Support (German)

TL;DR

Customer Support (German): Managing communication with corporate customers and business partners to resolve claims and negotiate returns with vendors with an accent on conflict resolution and cross-departmental coordination. Focus on investigating customer claims, optimizing the returns process, and ensuring high-quality service delivery within the global IT ecosystem.

Location: Sofia, Bulgaria (Hybrid)

Company

hirify.global is a leading technology company providing a global information technology ecosystem and IT sales channel for business-to-business experts.

What you will do

• Communicate directly with corporate customers and business partners.
• Investigate and improve the handling of customer claims.
• Liaise with carriers and internal departments to resolve complex customer situations.
• Negotiate the return of defective goods with vendors.

Requirements

• Very good German (B2) proficiency.
• English (B1-B2) proficiency.
• Strong communication and problem-solving skills.
• Previous experience in support, customer service, or data entry is an advantage, though candidates without experience are welcome.

Culture & Benefits

• Competitive salary and bonus system.
• Additional health insurance, food vouchers, and transport allowance.
• Well-being Program and Multisport card.
• Paid holiday days that increase over time.
• Extensive training, language courses, and access to an online learning platform.
• Open-minded culture with frequent social events and career growth opportunities.