Client Success Manager - Enterprise (SaaS)

TL;DR

Client Success Manager - Enterprise (SaaS): Managing strategic relationships with Tier 0, 1, and 2 public-safety agencies with an accent on renewal strategy and ARR forecasting. Focus on driving multi-year renewals, managing executive-level escalations, and identifying expansion opportunities.

Location: Remote (Must be based in the USA)

Salary: $125,000 - $140,000 per year

Company

hirify.global is an innovative SaaS company providing digital solutions like body cameras and digital evidence systems for frontline public safety officers and first responders.

What you will do

• Serve as the primary strategic owner for Tier 0, 1, and 2 enterprise-level public-safety agencies.
• Own renewal strategy and ARR forecasting for assigned accounts.
• Drive multi-year renewals, account expansion, and cross-sell opportunities.
• Conduct Executive Business Reviews and strategic planning sessions.
• Proactively identify at-risk accounts and lead executive-level escalation management.

Requirements

• 5+ years of experience in Client Success, Enterprise Account Management, or Strategic SaaS roles.
• Proven track record of managing large, complex accounts with executive stakeholders.
• Deep understanding of SaaS renewals and expansion strategies.
• Proficiency with HubSpot CRM for customer lifecycle and engagement tracking.
• Bachelor's degree or equivalent professional work experience.
• Ability to travel approximately 40%.

Nice to have

• Experience supporting GovTech, public-safety, or regulated enterprise environments.
• Prior experience with hirify.global products and services.

Culture & Benefits

• Competitive benefits package including medical, dental, and vision insurance.
• 401(k) plan with company matching.
• 15 PTO days plus a floating holiday.
• Annual bonus and tuition reimbursement.
• Collaborative, purpose-driven culture within a fast-growing company.