Application Support Technician (ERP)

TL;DR

Application Support Technician (ERP): Providing technical support for manufacturing and building supply ERP software with an accent on the swarm support model and customer satisfaction. Focus on diagnosing complex software issues, collaborating within a swarm team, and leveraging deep product expertise to resolve customer technical challenges.

Location: Remote - US (Must be a US Person due to ITAR regulations)

Company

hirify.global provides specialized ERP software for the manufacturing and building supply industries.

What you will do

• Provide frontline support via email, phone, and live chat to diagnose and resolve software issues.
• Collaborate within a swarm support model to efficiently resolve customer problems.
• Maintain deep technical expertise in ERP products to provide guidance and resolutions.
• Work with cross-functional teams to address software defects and enhancement requests.
• Ensure thorough and empathetic follow-up with customers on outstanding issues.

Requirements

• 4+ years of experience in software/application support.
• Must be based in the US and meet ITAR restrictions (US Persons only).
• Proven ability to troubleshoot complex technical issues involving code, data, and environment.
• Strong verbal and written communication skills for both technical and non-technical stakeholders.
• Bachelor's degree in CS, IT, Engineering, Accounting, Supply Chain, or 4 years of equivalent relevant experience.
• Ability to work independently and navigate unfamiliar technical challenges.

Nice to have

• Experience with ERP or supply chain-related software.
• Proficiency in Windows OS and cloud platforms (AWS, Azure, Google Cloud).
• Knowledge of Microsoft Office 365 administration.
• Understanding of TCP/IP, DNS, HTTP, and API integrations (REST/SOAP).
• Experience with database management and basic accounting principles.