Sales And Customer Care Associate (Ecommerce)

TL;DR

Sales And Customer Care Associate (Ecommerce): Supporting day-to-day sales operations and delivering exceptional service across customer touchpoints with an accent on order management and enquiry conversion. Focus on resolving complex customer issues, optimizing the order fulfillment flow, and maintaining high CSAT/NPS scores.

Location: Dubai

Company

hirify.global is a luxury e-commerce destination providing a seamless shopping experience for high-end fashion and beauty.

What you will do

• Manage customer enquiries via phone, email, chat, and social channels with professionalism.
• Convert sales enquiries into orders by identifying customer needs and recommending products.
• Process orders, amendments, cancellations, and refunds according to company policy.
• Monitor order fulfillment and delivery status, coordinating with Logistics and Merchandising teams.
• Maintain accurate records in CRM and update knowledge bases and FAQ resources.
• Provide customer-driven feedback to product and UX teams to enhance the user experience.

Requirements

• 1–3 years of experience in customer service, retail sales, or e-commerce customer care.
• English: Excellent verbal and written communication skills (mandatory).
• Location: Must be based in Dubai.
• Proficiency with CRM, order management systems, and Microsoft Office or Google Workspace.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Bachelor’s degree in Business, Sales, Customer Service, or a related field is desirable.

Nice to have

• Additional language skills beyond English.

Culture & Benefits

• Clear development paths and access to professional training.
• Opportunity to work with diverse, cross-functional teams and influence commercial outcomes.
• Collaborative and supportive team environment.
• Exposure to a fast-paced, high-growth e-commerce setting.