Customer Support Specialist I

TL;DR

Customer Support Specialist I (Customer Service): Handling inbound communications across email, chat, and phone to resolve account and billing issues with an accent on first-call resolution. Focus on managing order entries, basic account management, and maintaining high professional standards for clients in government, construction, and insurance industries.

Location: Remote (Must be based in the US)

Salary: $17 per hour

Company

hirify.global is a leading provider of aerial imagery, property insights, and geospatial software helping customers make timely, informed decisions.

What you will do

• Manage inbound calls, emails, and chats for potential and existing clients.
• Resolve customer concerns regarding account information, billing, and order statuses.
• Perform Tier One tasks including order entry and post-delivery support.
• Coordinate with internal teams to escalate critical issues when necessary.
• Adhere to department performance goals and production quality standards.

Requirements

• Minimum 1 year of customer service experience.
• Minimum 1 year of experience with Salesforce or other CRM applications.
• Weekend Availability (Saturday and Sunday) is mandatory.
• High School Diploma or equivalent (GED).
• Must be at least 18 years of age.

Nice to have

• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Ability to navigate multiple applications simultaneously.
• Experience de-escalating challenging customer situations.
• Robust problem-solving and analytical skills.

Culture & Benefits

• Full-time benefits including Medical, Dental, and Vision Insurance.
• Financial security via 401(k) Plan and Health Savings Account (HSA).
• Generous leave policies: PTO, Sick, and Parental Leave.
• Additional perks: Life Insurance, Employee Assistance Program, and Pet Insurance.
• Company-provided laptop and docking station.