Strategy & Operations Manager (Healthcare)

TL;DR

Strategy & Operations Manager (Healthcare): Scaling and improving weight-management offerings and launching new product lines with an accent on strategic analysis and cross-functional execution. Focus on driving special projects, optimizing patient service efficiency, and partnering with leadership to deliver commercial value.

Location: London (Hybrid)

Company

A digital healthcare company building long-term care solutions, including Juniper, one of the world's largest weight-management programs.

What you will do

• Lead cross-functional "special projects" to improve patient service efficiency and retention.
• Identify and negotiate partnerships with external brands, such as gym networks.
• Conduct commercial analysis to design and implement new offers, discounts, and bundling strategies.
• Collaborate with technology teams to define and deliver features that increase value for patients.
• Contribute to the strategic planning process and project manage major initiatives to ensure high-quality delivery.
• Partner with leadership to establish new reporting and operating models for key initiatives.

Requirements

• 3-4+ years of experience in high-velocity environments, preferably combining 2+ years in consulting/banking with startup strategy/ops.
• Exceptional problem-solving skills with a structured approach to ambiguous challenges.
• Strong communication skills and a rigorous focus on execution.
• Product sensibility and the ability to design user-centric solutions.
• High agency and the ability to thrive when priorities shift.
• Must be based in London.

Nice to have

• Experience in healthcare or other heavily regulated industries.
• Experience building products or propositions that drive behavior change.
• Previous experience working within a startup or scale-up.

Culture & Benefits

• Employee options program providing a stake in the business.
• Monthly wellness allowance and a yearly personal development budget.
• 25 days holiday plus bank holidays and an enhanced parental leave policy.
• Supportive growth environment with regular feedback and bi-annual performance reviews.
• Active office culture with regular socials, sports clubs, and team dinners.
• Company-provided MacBook.