Operations Manager, Fleet Reliability (AI)

TL;DR

Operations Manager, Fleet Reliability (Infrastructure): Leading a 24/7 team focused on provisioning, updating, and triaging server nodes for a high-scale AI cloud platform with an accent on fleet reliability and observability. Focus on driving automation for node delivery, improving incident management processes, and scaling the fleet lifecycle.

Location: Hybrid in Bellevue, WA; Remote may be considered for candidates based in the US located more than 30 miles from an office. Must be a U.S. person (citizen, green card holder, etc.) for export control compliance.

Salary: $143,000 – $210,000

Company

hirify.global is a specialized cloud provider delivering high-performance infrastructure to enable innovators to build and scale AI.

What you will do

• Build and lead a 24/7 team of reliability and observability-focused engineers.
• Develop and document consistent processes for provisioning, validating, and troubleshooting server nodes in the fleet.
• Advocate for process and automation improvements, prioritizing event-driven automated remediation.
• Provide 24/7 engineering support for high-criticality, time-sensitive node delivery and maintenance.
• Drive onboarding, documentation, enablement, and performance management to foster team growth.
• Cultivate a culture of collaboration and effective communication within the team and across the organization.

Requirements

• 7+ years of experience in software or infrastructure engineering.
• 2+ years of experience in a leadership capacity.
• Background in SRE fundamentals, incident management, observability, and change management.
• Strong commitment to automation and adoption of cross-team tooling.
• Must be a U.S. person (U.S. citizen, national, lawful permanent resident, refugee, or asylee) due to export control regulations.

Culture & Benefits

• 100% company-paid medical, dental, and vision insurance.
• 401(k) with generous employer match and Employee Stock Purchase Program (ESPP).
• Flexible PTO and paid parental leave.
• Mental wellness benefits through Spring Health and family-forming support via Carrot.
• Flexible, full-service childcare support with Kinside.
• Catered daily lunch in office and data center locations.