Manager, Professional Services (AI)

TL;DR

Manager, Professional Services (AI): Leading client-facing AI program governance and delivery assurance with an accent on AI/ML project lifecycles and cross-functional alignment. Focus on translating business objectives into AI roadmaps and overseeing the end-to-end delivery of responsible AI solutions.

Location: Remote (USA)

Company

Global leader in AI and cloud software providing customer experience and financial crime solutions to over 25,000 businesses worldwide.

What you will do

• Serve as the primary executive-facing PMO leader for AI programs, translating business objectives into roadmaps and OKRs.
• Establish and govern PMO standards tailored to AI, including AI/ML lifecycle stage gates.
• Oversee end-to-end delivery of AI solutions, ensuring data readiness, model validation, and adoption.
• Lead, mentor, and coach a team of PMs, TPMs, and analysts, managing staffing and performance.
• Lead steering committees and Quarterly Business Reviews (QBRs) to report portfolio status and value realization.

Requirements

• Must be based in the USA.
• 7–10+ years in program/project management, with at least 3+ years managing AI/ML initiatives.
• Proven experience in people leadership and managing direct reports.
• Strong understanding of AI/ML concepts, data governance, and MLOps.
• PMP Certification is required.
• BS/BA in a technical or business field; MBA preferred.

Culture & Benefits

• Opportunity to work in a fast-paced, collaborative, and creative environment within a market-disrupting global company.
• Access to extensive internal career growth opportunities across multiple roles and domains.
• Work with a high-performing team of industry experts.