Operations Coordinator- Service (Engineering)

TL;DR

Operations Coordinator- Service (Engineering): Performing administrative duties for the service operations department to ensure efficiency and cost-effectiveness with an accent on dispatch coordination, payroll, and reporting. Focus on maintaining install bases, managing field attendance, and optimizing service documentation workflows.

Location: Onsite in Seattle/Kirkland, WA

Salary: $28.00–$40.00 per hour

Company

Global leader in the manufacturing and service of elevators, escalators, and moving walkways.

What you will do

• Coordinate branch operations and regional dispatch, maintaining shared calendars and field attendance tracking.
• Manage administrative tasks including Install Base maintenance and the creation of safety inspection tickets.
• Handle manual payroll entry, DVR processing, and cost corrections.
• Process parts requisitions, receive materials, and resolve un-received invoices with procurement.
• Generate operational reports including Account History, Work in Progress, and TK Exact for management.
• Oversee vehicle management and process changes via LeasePlan.

Requirements

• High school diploma, GED, or equivalent technical certificate.
• 3-6 months of experience or training in basic business administration.
• Must be based in or able to work onsite in Seattle/Kirkland, WA.
• Ability to lift and move up to 20 pounds occasionally.

Nice to have

• Previous experience in elevator industry administrative work.
• Knowledge of Oracle databases.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with a company match on the first 5% of contributions.
• Financial wellness tools including FSA, HSA, and identity theft monitoring.
• Generous time off: 15 days vacation, 11 paid holidays, and paid sick leave.
• Up to six weeks of paid parental leave after 90 days of employment.
• Tuition reimbursement and Employee Assistance Program (EAP).