Head of CRM (Ecommerce)

TL;DR

Head of CRM (Ecommerce): Developing and executing a global CRM strategy to drive engagement, retention, and revenue for an international e-commerce platform with an accent on lifecycle marketing and data-driven communications. Focus on designing CRM architecture, managing the sales calendar, and leading a high-performing team to balance growth with customer trust.

Location: Lisbon, Portugal. Full relocation support provided.

Company

hirify.global is an international tech-centric group of e-commerce companies operating global marketplaces and data platforms.

What you will do

• Own Joom's CRM strategy, ensuring communications are customer-first, insight-led, and additive to the user experience.
• Define drivers for engagement, retention, and revenue through lifecycle, product, and behavioral triggers.
• Manage the weekly sales calendar, balancing commercial performance with long-term brand engagement.
• Lead and develop a high-performing team while operating as a player-manager.
• Oversee the design and evolution of the CRM architecture.

Requirements

• Proven experience in CRM, lifecycle marketing, or customer engagement at scale.
• Solid understanding of large marketing automation products, including CDPs and CRM platforms.
• Strong technical skills in data architecture, campaign analytics, and A/B testing.
• Ability to balance strategic leadership with hands-on execution.
• Fluent English proficiency.
• Must be based in or be able to relocate to Lisbon, Portugal.

Culture & Benefits

• Compensation package including base salary and performance-based bonuses.
• Comprehensive health insurance, including dental care for employees and their children.
• Daily meal allowance and 100% paid sick leave.
• Full relocation assistance for employees and their families.
• Professional development opportunities, including English and Portuguese language courses.
• Annual team building activities and knowledge-sharing workshops.