Technical Program Manager (SaaS)

TL;DR

Technical Program Manager (SaaS): Acting as a technical partner to customers to resolve complex technical challenges and drive product adoption with an accent on translating business requirements into technical solutions. Focus on optimizing client workflows, improving product stickiness, and acting as the internal voice of the customer for the product roadmap.

Company

hirify.global is an all-in-one platform helping hospitality businesses automate, optimize, and scale their operations globally.

What you will do

• Lead advanced consultations for complex customer use cases as a technical product expert.
• Translate business requirements into scalable technical solutions that are easy for clients to implement.
• Drive proactive product adoption by identifying opportunities to optimize client operations and workflows.
• Partner strategically with Customer Success Managers to align technical excellence with account health and retention.
• Act as the internal Voice of the Customer, translating client needs into actionable feedback and roadmap priorities for Product teams.

Requirements

• Minimum 4 years of technical experience within the SaaS software industry or a technology-driven environment.
• Proficiency in API literacy.
• Demonstrated problem-solving skills and creative thinking.
• Strong communication and presentation skills.
• Ability to work independently and collaborate with cross-functional teams.

Nice to have

• Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and property management software.
• Foundational understanding of trust accounting, including ledgers, reporting, and bank reconciliations.

Culture & Benefits

• Opportunity to grow in a dynamic, global, and impact-driven startup environment.
• Diverse and international workplace with team members across 16 countries.
• Commitment to equal opportunity employment and professional development.
• Focus on high-impact results and KPI attainment.