Sr. Operations Engineer (Starlink Growth)

TL;DR

Sr. Operations Engineer (Starlink Growth): Driving customer retention and lifetime value for the Starlink broadband system with an accent on technical analysis and cross-functional execution. Focus on building predictive models, executing large-scale A/B tests, and identifying systemic operational defects to scale the business.

Location: Bastrop, TX. Must be a U.S. citizen, national, lawful permanent resident, refugee, or asylee (ITAR requirements).

Company

hirify.global is developing technologies to enable human life on Mars and the Moon, with Starlink providing advanced broadband internet.

What you will do

• Lead initiatives to improve customer experience, retention, and lifetime value through technical analysis.
• Identify and solve systemic engineering, product, and operational defects at scale.
• Analyze end-user metrics to uncover root causes of churn and growth opportunities.
• Build and maintain predictive models and analytical frameworks to surface retention risks.
• Execute complex experiments, including large-scale A/B tests and automation, to move key business metrics.
• Partner with Engineering, Product, Finance, and Legal leadership to define KPIs and align priorities.

Requirements

• Bachelor’s degree in STEM (Engineering, Mathematics, Computer Science, Data Science, or Physics).
• 5+ years of experience in operations, growth, analytics, product management, or consulting.
• 3+ years of experience in Python or SQL.
• Must comply with U.S. Government export regulations (ITAR): U.S. citizen, national, permanent resident, refugee, or asylee.
• Availability to work extended hours, weekends, and travel to customer sites as required.

Nice to have

• Advanced degree or dual background in engineering and business/economics.
• Experience building scalable analytical tools and models.
• Proficiency in R, PowerBI, Looker, or Tableau.
• Track record of influencing executive decision-making and mentoring analysts.

Culture & Benefits

• Mission-driven environment focused on enabling human exploration of the stars.
• High-impact role with direct influence on the growth trajectory of Starlink.
• Opportunity to work in a fast-paced, ambiguous environment requiring extreme ownership.
• Merit-based culture within an Equal Opportunity Employer.