Technical Customer Success Manager (Conversational AI)

TL;DR

Technical Customer Success Manager (Conversational AI): Guiding customers through the entire AI solution lifecycle from discovery and implementation to measurable success with an accent on onboarding, bot configuration, and UAT. Focus on optimizing bot performance, bridging the gap between client needs and product engineering, and driving product adoption.

Location: Remote (Must be based in Poland)

Company

Leading provider of GenAI, Conversational AI, and automation software headquartered in Zurich, Switzerland.

What you will do

• Lead customer onboarding by creating clear implementation roadmaps, milestones, and KPIs.
• Configure conversational AI bots, automation workflows, and system integrations tailored to specific business objectives.
• Coordinate and oversee User Acceptance Testing (UAT) to ensure quality and resolve technical issues.
• Monitor bot performance and suggest optimizations to increase efficiency and ROI.
• Manage long-term client relationships through regular business reviews and performance analysis.
• Translate customer feedback into actionable recommendations for product and engineering teams.

Requirements

• Native-level Polish and strong English language skills.
• 3–5 years of experience in Customer Success, Project Management, or Technical Account Management, ideally in SaaS.
• Technical exposure to DevOps practices and on-premise deployments.
• Hands-on experience with automation workflows, bot development, and QA testing.
• Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms.
• Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field.

Culture & Benefits

• Work with cutting-edge conversational AI products used by leading enterprises.
• Diverse global team environment with high ownership and autonomy.
• Direct exposure to enterprise clients and real-world AI implementations.
• Opportunity to help build and grow the Barcelona technical hub.
• Open, progressive company culture with flat hierarchies.