Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Guiding strategic customers in building enterprise-level business automation programs with an accent on technical success and organizational impact. Focus on infrastructure planning, conducting code reviews, and integrating advanced AI frameworks like LLMs and RAG into automation workflows.

Location: Must be based in the US or Canada

Company

hirify.global is a category-leading enterprise software company focused on the transformative power of automation to change how the world works.

What you will do

• Take ownership of customers' technical success and drive exceptional business value using the hirify.global Platform.
• Provide embedded technical advisory to mature automation programs and expand achievable goals.
• Guide infrastructure planning, installation, upgrades, and troubleshooting processes.
• Enable customer technical stakeholders on platform best practices tailored to their unique constraints.
• Conduct design and code reviews for select automations to verify adherence to best practices.
• Perform technical health checks of automation programs to identify risks and improvement opportunities.

Requirements

• Degree in Computer Science or a relevant field.
• Minimum 5 years of experience in programming .NET or Java applications.
• 2+ years of experience with cloud platforms (Azure, AWS, or GCP).
• Proven track record in customer-facing technical account management or consulting roles.
• Expertise in software engineering, deployment, and infrastructure engineering.
• Must be authorized to work in the United States or Canada.

Nice to have

• Experience with agentic frameworks such as Langgraph or CrewAi.
• Familiarity with LLMs, Intelligent Document Processing, RAG, and MCP.

Culture & Benefits

• Flexibility in work arrangements, with hybrid, office-based, and remote options varying by team.
• Inclusive workplace providing equal opportunities regardless of background.
• Opportunity to work in a fast-moving, growth-oriented company environment.