Client Success Manager

TL;DR

Client Success Manager (Account Management): Supporting onboarding, launch, and early success of new client sites with an accent on timeline management, client communication, and cross-team coordination. Focus on guiding clients through the launch process, managing multiple accounts, and ensuring compliance with healthcare-adjacent standards.

Location: Remote (Must be based in the US, Miami, FL)

Company

hirify.global provides staffing and operational support for various brands under the Exilara constellation.

What you will do

• Serve as the primary support for newly onboarding clients, guiding them through the launch process.
• Collaborate with internal teams to align on client needs and priorities.
• Coordinate multiple client accounts, managing timelines and documentation to prevent delays.
• Maintain professional and responsive communication to ensure a positive onboarding experience.
• Proactively identify and flag potential issues before they impact client success.
• Document processes and interactions accurately, ensuring compliance with healthcare-adjacent standards.

Requirements

• Minimum 5 years of client-facing or account management experience.
• At least 2 years of experience working with U.S. or international clients.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Warm, responsive, and detail-oriented communication style.
• Proven ability to coordinate across teams and manage complex timelines.
• Professionalism and discretion in all client interactions.