Technical Operations Generalist (Ops)

TL;DR

Technical Operations Generalist (Ops): Supporting and evolving the internal tooling ecosystem across operations with an accent on automation, API integrations, and AI-driven systems. Focus on building efficient workflows, troubleshooting system reliability, and scaling the operational stack to support business growth.

Location: Remote (Non-U.S.)

Salary: $70K – $100K

Company

A fast-growing Series C marketplace and YC Top Company that connects workplaces with healthcare professionals.

What you will do

• Execute high-priority tooling and automation initiatives across the operational stack.
• Build and iterate on workflows, integrations, and automations to improve day-to-day efficiency.
• Support and optimize systems, including support platforms and AI-driven solutions.
• Translate defined business problems into practical, well-scoped technical solutions.
• Identify gaps or inefficiencies in current tooling and proactively address them.
• Troubleshoot issues and improve system reliability to ensure tools perform effectively in production.

Requirements

• Technical fluency with APIs, integrations, and automation tooling.
• Ability to build, debug, and adapt across different systems independently.
• Strong systems thinking to understand how tools, workflows, and dependencies connect.
• Proven execution discipline and ability to drive defined problems to completion.
• Ownership mindset for delivering high-quality operational improvements.
• Must be based outside of the United States.

Nice to have

• Experience working with support platforms such as Zendesk.
• Familiarity with AI-driven tools and automation workflows.
• Background in Ops, Support, or CX environments.
• Experience working with evolving or fragmented tooling stacks.

Culture & Benefits

• Work within a global, remote team of 1,000+ people.
• Opportunity to contribute to a profitable, fast-scaling Series C marketplace.
• Dynamic environment focused on socioeconomic mobility and career growth.

Hiring process

• Initial application followed by a Case Study.
• Case Interview with a team member.
• Interviews with the Head of Core Services and the Head of Operations.
• Final Culture Interview with Executive Leadership.