Community Operations Subject Matter Expert (ERP)

TL;DR

Community Operations Subject Matter Expert (ERP): Guiding prospective and current government customers through product evaluations and business value demonstrations with an accent on process analysis and technical solutioning. Focus on conducting discovery sessions, building proof of concepts, and bridging the gap between customer "As-Is" processes and "To-Be" solutions.

Location: On-site in Chicago, San Francisco, or Boston

Compensation: $100,000 – $110,000

Company

hirify.global is a leader in AI and ERP solutions for local and state governments in the U.S., providing a public service platform to over 2,000 communities.

What you will do

• Serve as a trusted advisor to prospective and current customers and internal hirify.global teams.
• Conduct in-depth discovery sessions to assess customer needs and pain points.
• Prepare and present product demonstrations highlighting "As-Is" vs "To-Be" customer processes.
• Lead technical evaluations of hirify.global solutions and build proof of concepts.
• Build technical champions among prospective customers.
• Collaborate across Sales, Professional Services, R&D, and Customer Success teams.

Requirements

• Must be located in or work from an hirify.global office (Chicago, San Francisco, or Boston).
• Bachelor's degree or equivalent professional experience.
• Minimum of 5 years of experience in Public Works, Community Development, Planning, Permitting, Utility Billing, or GIS.
• Strong technical acumen and experience leveraging software.
• Ability to travel up to 25%.

Nice to have

• Knowledge of ERP modules such as General Ledgers, Budgeting, Accounts Payable, Payroll, Procurement, and Grants Management.

Culture & Benefits

• Comprehensive healthcare options for individuals and families.
• 401(k) with company match and HSA contributions.
• Flexible vacation policy and paid company holidays.
• Paid parental leave and wellness stipends.
• Professional development and growth opportunities.
• Collaborative office environment with weekly catered lunches.