Customer Support Specialist (Logistics)

TL;DR

Customer Support Specialist (Logistics): Providing high-quality support for a group transportation platform with an accent on real-time trip monitoring and issue resolution. Focus on coordinating trip disruptions, managing customer relations, and ensuring seamless operational flow within a fast-paced environment.

Location: Remote, US (Must reside in one of the 19 approved states)

Salary: $26.50 per hour

Company

hirify.global is an AI-native platform transforming the group transportation and mobility market for enterprises and institutions.

What you will do

• Respond to customer inquiries via email and phone, providing prompt and accurate assistance.
• Act as Live Trip Support during weekends, monitoring trips and resolving disruptions like delays or cancellations.
• Manage relationships with customers and educate them on Department of Transportation (DOT) rules.
• Document all customer interactions and resolutions in proprietary software and Sprinklr.
• Escalate critical service failures or safety concerns to appropriate internal teams.
• Collaborate with operations and sales teams to ensure efficient customer experiences.

Requirements

• 0-2 years of customer service or logistics coordination experience.
• Excellent verbal and written communication skills.
• Must be based in one of the following US states: AZ, CA, CO, FL, GA, HI, MS, MO, NC, NH, NV, NY, OK, SD, TN, TX, UT, WA, WY.
• Flexibility to work nights and weekends.
• Strong problem-solving abilities and attention to detail.

Culture & Benefits

• Remote-first flexibility with a focus on US-based approved states.
• Comprehensive health, dental, and vision insurance with 100% premiums covered for US employees.
• 15-20 days of PTO and 8 paid holidays.
• 401(k) retirement plan for US-based staff.
• Provision of top-tier hardware (choice of Mac or PC).

Hiring process

• Video call with Talent Acquisition.
• Video interview with the Hiring Manager.
• Final video interview with the team.
• Offer and background check.