Sr. Customer Success Manager (Identity Security)

TL;DR

Sr. Customer Success Manager (Identity Security): Managing customer loyalty and adoption of an AI-powered identity platform with an accent on value-based outcomes, subscription renewals, and relationship building. Focus on bridging the gap between complex technical software environments and business needs for Fortune 500 companies.

Location: Remote (USA), based in the SouthEast region (Atlanta). Must be available to travel to customer sites up to 50% of the time.

Salary: $150,000 - $180,000 a year

Company

hirify.global is a leader in identity security, providing an AI-powered platform that manages and governs access to applications, data, and business processes for Fortune 500 companies and government institutions.

What you will do

• Serve as the primary point of contact for customers following the implementation phase.
• Manage the subscription renewal pipeline and proactively eliminate barriers to product adoption.
• Collaborate with the Sales team to ensure a seamless, customer-focused launch and orientation process.
• Develop trusting relationships with key customer personnel to identify and develop up-sell and cross-sell opportunities.
• Coordinate cross-functional meetings to solve technical problems and advance customer adoption.
• Collect and communicate customer feedback to internal product teams to drive continuous improvement.

Requirements

• Knowledge and experience in Identity and Access Management (IAM) is required.
• Professional background in cybersecurity and/or compliance.
• Extensive experience in customer success or account management for complex software implementations with Fortune 500 or Global 1000 companies.
• Previous experience working within a SaaS organization.
• Ability to translate complex technical concepts into language meaningful to business stakeholders.
• Availability to travel to customer sites up to 50% of the time.

Culture & Benefits

• Comprehensive medical, dental, vision, and life insurance.
• 401K retirement plan.
• Unlimited PTO and dedicated sick time.
• Daily catered lunches and regular team socials.
• Employee recognition programs and corporate holiday parties.