Head Of Business Systems & Operations (SaaS)

TL;DR

Head of Business Systems & Operations (SaaS): Owning and shaping the systems and data architecture to connect Finance, GTM, and Product teams with an accent on integrating Salesforce, NetSuite, and Workato. Focus on designing a closed-loop architecture, embedding AI into operational workflows, and ensuring data integrity across the business.

Location: Remote (Must be based in the United States)

Company

hirify.global is an end-to-end global SaaS gifting and swag platform helping B2B companies create meaningful connections through automated sourcing and delivery.

What you will do

• Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, and the BI layer.
• Set technical direction and personally manage high-leverage build and architecture decisions.
• Lead the transition of systems ownership and establish a clear operating model and governance framework.
• Embed AI into core workflows for forecasting, pipeline insights, and operational automation.
• Define and enforce data governance, master data management, and integration standards.
• Manage vendor relationships and core SaaS stack roadmaps to optimize costs and influence product direction.

Requirements

• 8+ years in Business Systems, RevOps, or BizTech leadership within B2B SaaS, with 3+ years leading a team.
• Deep, hands-on expertise in Salesforce and NetSuite, including designing their integration layer.
• Strong experience with iPaaS platforms (Workato preferred) and modern BI tooling.
• Ability to operate closed-loop architectures (quote-to-cash, lead-to-revenue) in multi-entity environments.
• Must have been hands-on with system configuration, automations, or data modeling within the last 12 months.
• Proven track record of leading complex, cross-functional systems programs end-to-end.

Nice to have

• Experience in PE-backed, high-growth SaaS environments with tight financial controls.
• Familiarity with multi-stream revenue models and revenue recognition complexity.
• Hands-on experience embedding AI/ML or agentic automation into operational workflows.
• NetSuite and/or Salesforce certifications.

Culture & Benefits

• Competitive salary and generous stock options.
• 401(k) with employer match.
• Comprehensive medical, dental, and vision insurance, including mental health support.
• Flexible PTO that increases with company tenure.
• Collaborative and ambitious team culture.