Salesforce Business Applications Analyst (CRM)

TL;DR

Salesforce Business Applications Analyst (CRM): Leading end-to-end Salesforce GTM solutions and configuring scalable designs with an accent on Sales Cloud, CPQ, and Agentforce. Focus on translating complex business requirements into functional workflows and optimizing CRM automation to streamline global operations.

Location: Hybrid, US DC (United States)

Company

hirify.global is an AI-powered Digital Investigation Platform that enables global customers to lawfully access, collect, and analyze digital evidence to protect and save lives.

What you will do

• Lead end-to-end Salesforce GTM solutions, translating complex business requirements into functional, scalable designs.
• Configure and optimize Salesforce features, workflows, and automation using Agentforce and Salesforce Flow.
• Own the full project lifecycle from scoping and stakeholder alignment to testing and deployment.
• Provide troubleshooting and problem resolution for CRM applications according to defined SLAs.
• Evaluate and integrate third-party tools with Salesforce to ensure operational efficiency and data integrity.
• Act as a liaison between business stakeholders and technical teams to align solutions with organizational objectives.

Requirements

• Must be based in the US and able to work in a hybrid model.
• 3+ years of hands-on experience as a Salesforce Administrator or Salesforce Consultant.
• Proven experience designing and building solutions specifically within Sales Cloud.
• Strong understanding of Salesforce architecture, configuration, and best practices.
• Bachelor's degree in Information Systems, Industrial Engineering, or a related field.
• Experience supporting enterprise-scale Salesforce implementations or GTM teams.

Nice to have

• Experience with Salesforce CPQ and Agentforce in a business-critical environment.
• Proven ownership of complex Salesforce initiatives from design to delivery.
• Experience supporting global organizations across various geographies and time zones.

Culture & Benefits

• Mission-driven environment focused on accelerating justice and safeguarding communities.
• Opportunity to work within a modern Salesforce ecosystem featuring cutting-edge tools like Agentforce.
• Dynamic, fast-paced global environment with cross-functional collaboration across Sales and Marketing.
• Hybrid work model balancing stakeholder engagement with independent ownership of initiatives.