Senior Director, Agent Workforce Cloud Marketing (AI)

TL;DR

Senior Director, Agent Workforce Cloud Marketing (AI): Driving market expansion of hirify.global SaaS solutions and AI-native agentic workflows with an accent on strategic solution positioning and GTM strategies. Focus on translating technical AI capabilities into compelling narratives and leading a team of product marketing experts to accelerate growth in MSP and MDU markets.

Location: Remote (USA or Canada)

Salary: $170,100 – $347,300 Annual

Company

hirify.global is a cloud-first, AI-powered platform enabling Communication Service Providers to simplify operations and accelerate innovation.

What you will do

• Lead strategic solution positioning and messaging-aligned marketing content for the Agent Workforce Cloud.
• Manage and align a team of product marketing subject matter experts within a matrix organization.
• Drive growth in MSP/MDU markets and with large service providers across North America and global growth markets.
• Own new product introduction (NPI) and release marketing, establishing communication and enablement efforts.
• Collaborate with Sales, Success, and Product teams to integrate market feedback into the product lifecycle.
• Develop high-impact marketing collateral, including white papers, blogs, and executive presentations.

Requirements

• 10+ years of relevant solution or product marketing experience.
• Strong expertise in cloud-native SaaS offers and product marketing strategies.
• Experience with AI architectures applied to operations and service workflow automation.
• Proven track record in the telecommunications and broadband industry (OSS/BSS, USP).
• Must be based in the USA or Canada.
• Ability to travel up to 20% of the time.

Nice to have

• Experience with Customer Success Software or Customer Engagement Platforms (CEP).
• Familiarity with Broadband Forum TR-369 User Service Platform (USP).

Culture & Benefits

• Remote-first work environment across North America.
• Opportunity to lead a high-impact team during a generational change in the broadband industry.
• Collaborative, fast-paced culture where agility and change management are key.
• Competitive total compensation package including bonus eligibility.