Underwriting Support Specialist

TL;DR

Underwriting Support Specialist (Insurance): Serve as a resource for the underwriting team by handling day-to-day client servicing, managing workflow, gathering information, and processing basic transactions with an accent on resolving issues, ensuring accuracy, and meeting agent/broker expectations. Focus on maintaining follow-up systems, adhering to procedures, building relationships, and contributing to process improvements.

Location: Richmond, VA (onsite, US Work Authorization required, no visa sponsorship)

Company

hirify.global Group (NYSE – MKL) is a Fortune 500 holding company for insurance, reinsurance, specialist advisory, and investment operations with over 60 offices in 20+ countries.

What you will do

• Serve as point of contact for agents/brokers: gather information, answer questions, resolve low-complexity issues, and process transactions not requiring underwriter approval.
• Obtain necessary information to finalize inquiries, maintain suspense and follow-up systems for outstanding items.
• Ensure accuracy of data entry in systems and completeness of documentation.
• Communicate routinely with team members, agents/brokers, and partners to research and complete transactions.
• Adhere to guidelines and service standards to process work timely, accurately, and in compliance.
• Participate in problem-solving, continuous improvement, special projects, and relationship building.

Requirements

• US Work Authorization required; hirify.global does not provide visa sponsorship.
• Bachelor’s degree preferred.
• Excellent oral and written communication and organizational skills.
• Ability to multi-task in a fast-paced environment, work independently and within a team.
• Strong attention to detail and ability to follow processes.
• Intermediate proficiency in MS Word and Excel.
• Willingness to work toward insurance designation (AINS).

Culture & Benefits

• Competitive benefits including multiple health, dental, vision plans, optional life, disability, and AD&D insurance.
• 401(k) with employer match, Employee Stock Purchase Plan.
• PTO, corporate holidays, floating holidays, parental leave.
• Support for work-life balance aligned with hirify.global values of people focus, teamwork, and continuous improvement.