Customer Retention And Telesales Representative

TL;DR

Customer Retention and Telesales Representative (Customer Service): Managing customer relationships and driving revenue through inbound sales and retention efforts with an accent on hosting product expertise and cancellation prevention. Focus on achieving sales targets, resolving customer inquiries via multiple channels, and documenting retention outcomes to improve service quality.

Location: Must be based in Cebu City, Philippines

Company

hirify.global is a leading European provider of cloud infrastructure, hosting services, and digitalization solutions for small and medium-sized businesses, operating across 18 markets globally.

What you will do

• Respond to incoming requests via telephone, email, and live chat to inform and sell hosting products.
• Manage cancellation requests by identifying opportunities to retain customers.
• Consistently achieve and exceed established sales and retention targets.
• Maintain deep knowledge of the product portfolio to provide accurate customer guidance.
• Direct customers to online knowledge bases to enhance self-service capabilities.
• Document cancellation outcomes to provide insights into customer churn reasons.

Requirements

• Must be based in Cebu City
• Proven track record in telephone sales, including revenue generation and target achievement.
• Previous experience in a sales or customer service role.
• Excellent verbal and written communication skills with a professional telephone manner.
• Self-motivated and results-oriented approach.

Nice to have

• Technically minded with strong problem-solving and analytical skills.
• Knowledge of the internet, email, FTP, and the World Wide Web.
• Understanding of hosting and DNS technologies.

Culture & Benefits

• Friendly working culture with open structures and flat hierarchies.
• Strong team spirit and collaborative environment.
• Opportunities for professional growth within a constantly expanding company.