Sales Engineer (Observability)

TL;DR

Sales Engineer (Observability): Supporting the technical evaluation of an AI-first hybrid observability platform by proving value to prospects in the pre-sales process with an accent on technical product demos and trial optimization. Focus on translating complex customer problems into technical solutions and providing product training to the sales organization.

Location: Remote in Munich, Germany

Company

hirify.global is an AI-first hybrid observability platform that delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments.

What you will do

• Lead technical product demos and support trial setups or expansions for prospects.
• Optimize trials by proactively creating dashboards and sample reports to demonstrate platform value.
• Conduct technical and product training for new sales personnel on an ongoing basis.
• Translate specific customer business problems into viable technical solutions using the platform.
• Provide day-to-day technical support for trial prospects and document technical notes in Salesforce.
• Identify technical issues within assigned accounts to ensure customer satisfaction during the sales cycle.

Requirements

• Must be based in Munich, Germany.
• Bachelor's Degree in Computer Science or a related technical field.
• 5+ years of experience in System Administration or a Sales Engineering role.
• Proficiency in Linux and/or Windows/Network administration and operations.
• Hands-on experience with virtualization, storage, load balancers, and databases (SQL, MySQL, Postgres).
• Ability to use scripting languages such as Groovy, PowerShell, or Ruby.

Nice to have

• Experience using AI tools to enhance productivity and problem-solving.
• Deep knowledge of WMI, PerfMon, JDBC, SNMP, SMTP, and JMX.

Culture & Benefits

• Full-time home office flexibility with access to local "Centers of Energy" for collaboration.
• Culture centered on trust, customer obsession, agility, and continuous improvement.
• Recognized as a Great Place To Work® and one of BuiltIn's Best Places to Work.
• Inclusive environment that celebrates diversity and empowers unique perspectives.