Technical Account Manager (MSP)

TL;DR

Technical Account Manager (MSP): Managing technical relationships and strategic IT planning for client accounts with an accent on IT infrastructure and Microsoft enterprise platforms. Focus on conducting high-level consultations, creating technology roadmaps, and translating technical concepts into business value.

Location: Seattle, WA. Must be a US Citizen or Permanent Resident (No sponsorship).

Salary: $80,000 – $100,000 base + commission/bonus structure

Company

hirify.global provides workforce and staffing solutions, focusing on technical placement and managed services.

What you will do

• Act as a trusted advisor (vCIO) for 20–30 client accounts, conducting quarterly strategic consultations.
• Develop strategic technology roadmaps and IT maturity assessments to align IT initiatives with business goals.
• Create detailed scopes of work for IT systems, hardware, and software implementations.
• Lead strategic planning sessions with stakeholders to ensure client retention and growth.
• Collaborate with internal engineers and project teams to support a shared client base.
• Guide IT engineers and field staff on technical implementation and support.

Requirements

• Must be a US Citizen or Permanent Resident.
• Experience working in a Managed Services Provider (MSP) environment is required.
• Strong proficiency in Microsoft enterprise platforms and general IT infrastructure.
• Proven ability to translate complex technical concepts into business value for clients.
• Excellent client-facing communication skills and experience engaging with business leaders.
• Ability to create strategic technology roadmaps and conduct needs assessments.

Nice to have

• IT certifications such as Net+, MCP, MCA, MCSE, Cloud, or Firewall certifications.
• Prior experience as an IT Project Engineer, Helpdesk Manager, or IT Sales Consultant.

Culture & Benefits

• Comprehensive full benefits package.
• Guaranteed first-year bonus to allow focus on relationship building.
• Relationship-driven, advisory environment focused on long-term client trust.
• Equal opportunity employer with a commitment to diversity and non-discrimination.