Product Manager I (AI)

TL;DR

Product Manager I (AI/IVR): Managing the operations, launches, and continuous improvement of an AI-powered Interactive Voice Response platform for health plan networks with an accent on performance monitoring, vendor management, and UAT. Focus on translating complex health plan SOPs into AI requirements and optimizing member call handling experiences at scale.

Location: Remote (United States)

Company

A technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation across America.

What you will do

• Monitor daily AI system performance metrics, including success rates and failure trends, to drive improvements.
• Diagnose production issues and member complaints by analyzing call logs and identifying root causes.
• Translate health plan SOPs into clear, AI-compatible requirements for technical implementation.
• Manage UAT packages and lead phased rollouts across various health plans, ensuring quality sign-off.
• Act as the primary partner to the AI vendor to manage bug fixes and feature development.
• Maintain accurate plan configuration documentation as the source of truth for routing logic.

Requirements

• 3–5 years of product management experience or experience owning technically complex platforms.
• Experience working with AI-powered tools, automation systems, or vendor-delivered technology.
• Proficiency in using data dashboards to interpret performance signals and make decisions.
• Experience supporting launches, UAT processes, and post-launch monitoring.
• Must be based in the United States.
• Strong cross-functional communication skills to bridge technical, operational, and business teams.

Nice to have

• Experience with voice technology, IVR systems, or conversational AI platforms.
• Knowledge of healthcare, Medicaid, or Medicare Advantage environments.
• Experience managing external vendors as core product delivery partners.
• Familiarity with APIs, system integrations, and backend service limitations.
• Experience supporting multilingual QA processes or Spanish-language reviews.

Culture & Benefits

• Remote-first work environment with flexible hours.
• Competitive salary, annual bonus opportunities, and equity options.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Generous PTO, paid company holidays, and paid parental leave.