Customer Success Manager - Texas Area

TL;DR

Customer Success Manager (Texas Area): Manage post-sales activities for strategic customers, driving product adoption, retention, and upsell opportunities with an accent on relationship building, strategic planning, and cross-functional collaboration. Focus on leading QBRs, resolving critical issues, and optimizing customer value through metrics and best practices.

Location: Remote in the Texas area, United States

Salary: $81,000–$96,000 base + commission (up to $24,000)

Company

hirify.global (Nasdaq: PRGS) is a trusted provider of software that enables customers to develop, deploy, and manage responsible, AI-powered applications.

What you will do

• Manage a portfolio of strategic customers to drive business value, product adoption, and optimal utilization of hirify.global products.
• Act as strategic partner, aligning features with customer objectives and identifying upsell opportunities.
• Liaise between product management and customers, communicating roadmaps and facilitating strategic business reviews.
• Collaborate cross-functionally with sales, services, and product teams for seamless customer experience.
• Lead customer meetings, QBRs, and implement engagement strategies to minimize churn and boost satisfaction.
• Develop metrics, processes, and best practices; resolve critical situations as primary point of contact.

Requirements

• 3+ years in Customer Success, managing relationships in complex organizations including Fortune 500/Global 2000.
• Bachelor’s degree or equivalent experience.
• Experience in software/SaaS customer management focused on growth, adoption, retention, and issue resolution at business owner/executive levels.
• Experience with Gainsight and Salesforce required.
• Strong communication skills for executive meetings; ability to collaborate across functions.
• Ability to travel up to 20%.

Nice to have

• Certifications in customer success or project management.

Culture & Benefits

• Medical, dental, vision, life/disability insurance, 401(k), tuition reimbursement, voluntary benefits.
• Competitive salary, uncapped commission, ESPP with 27-month lookback.
• Flexible PTO, birthday off, company holidays, parental leave, EAP, well-being programs.