Engineering Manager (AI)

TL;DR

Engineering Manager (AI): Building and optimizing the SupportX platform to modernize fan support with an accent on AI-powered chat, voice interactions, and agent tooling. Focus on designing AI agent workflows, defining technical architecture for support systems, and leading cross-functional engineering teams to increase self-service rates.

Location: Remote (United States) or Hybrid

Salary: $171,000–$248,000 USD

Company

hirify.global is a ticketing marketplace dedicated to simplifying and modernizing the live events industry with a fan-first approach.

What you will do

• Manage a multidisciplinary team of Backend, Frontend, and applied AI/Automation engineers.
• Own the technical vision and roadmap for core support tools (custom and SaaS) and integrations.
• Iterate on tools to boost fan experience and maintain high operational excellence across the platform.
• Perform code and architecture reviews and provide design feedback to the team.
• Collaborate with Technical and Product counterparts to align team direction with business goals.
• Lead recruiting efforts to grow the engineering organization.

Requirements

• Must be based in the United States.
• 5+ years of experience as a software engineer with a strong focus on writing code.
• 2+ years of experience as an engineering manager leading productive, motivated teams.
• Proven track record of shipping industry-leading UX for high-stakes customer experiences.
• Ability to define architecture and team processes without a pre-existing playbook.
• Strong communication skills to explain complex technical concepts to non-technical stakeholders.

Nice to have

• Experience with end-to-end customer support software within a marketplace product organization.
• Hands-on experience with AI agent optimization, including tools and workflows for customer service agents.

Culture & Benefits

• Equity stake and discretionary annual bonus based on performance.
• Flexible work environment with options for 100% remote work or office attendance.
• Unlimited PTO and a dedicated WFH stipend.
• Comprehensive health, vision, dental, and life insurance.
• 401(k) and student loan matching programs.
• Up to $25k towards family building, reproductive health, and gender-affirming care.