Senior Operations Engineer

TL;DR

Senior Operations Engineer (Infrastructure): Providing Tier 3 technical support for critical facility infrastructure with an accent on AC/DC power systems and operational stability. Focus on troubleshooting UPS, battery plants, and generators to ensure business continuity across core sites.

Location: Hybrid (Charlotte, NC). The company prioritizes hiring talent in the Charlotte area for its hybrid workforce.

Company

hirify.global is a telecommunications provider focused on accelerating the upgrade of copper to fiber optic technologies to provide reliable internet service across twenty states in the Midwest and South.

What you will do

• Provide 24/7/365 Tier 3 technical support for critical facility infrastructure to ensure stability and efficiency.
• Perform advanced troubleshooting and oversight of AC/DC power systems, UPS, battery plants, generators, and ATS/STS systems.
• Identify, document, and prioritize infrastructure deficiencies and end-of-life equipment for replacement.
• Serve as a subject matter expert on cross-functional projects, providing technical guidance and problem solving.
• Support disaster recovery efforts and maintain accurate business continuity documentation for assigned sites.
• Manage capacity planning and provide technical troubleshooting training to field technicians.

Requirements

• Bachelor’s degree in a related field or equivalent professional experience.
• Minimum of 5 years of hands-on experience with critical infrastructure, electrical systems, and AC/DC power equipment.
• Ability to lead teams, vendors, and contractors on large-scale projects.
• Strong verbal and written communication skills for conveying technical requirements.
• Solid working knowledge of computing and internet technologies.
• Must be based in or able to work in the Charlotte, NC area for hybrid arrangements.

Culture & Benefits

• Comprehensive medical, dental, vision, and life insurance.
• 401K plan with company match.
• Employee assistance program and various voluntary benefits.
• Focus on inclusion, diversity, and an authentic work culture ("Being Real").
• Flexible work designations (remote, hybrid, office, or field-based) depending on business needs.