Automotive Customer Success Manager (AI)

TL;DR

Automotive Customer Success Manager (AI): Driving adoption and operational excellence for franchise and independent rental operators by implementing AI-centric vehicle inspection systems with an accent on ROI communication, value-based relationships, and operational standardization. Focus on translating complex operational challenges into data-driven recommendations and managing high-touch support across diverse customer portfolios.

Location: Fort Lauderdale, FL. Requires willingness to travel up to 60% to visit customer sites

Salary: $85,000 – $100,000

Company

hirify.global is a pioneer in AI-driven automotive safety, providing fully automated vehicle inspection systems powered by computer vision and machine learning.

What you will do

• Train and enable rental locations to embed hirify.global technology into check-in, check-out, and damage documentation workflows.
• Deliver and communicate measurable ROI by consulting on revenue opportunities and labor efficiencies.
• Build long-term strategic relationships with franchise owners, general managers, and on-site leaders.
• Analyze site and portfolio-level performance data to drive adoption and continuous behavior change.
• Identify opportunities for organic growth, including new system installations and feature adoption.
• Collaborate with Sales, Product, and Field Service teams to advocate for customer needs and refine the product roadmap.

Requirements

• 3+ years in Customer Success or Account Management, ideally within SaaS, automotive, or mobility sectors.
• 3+ years of hands-on experience in automotive or car rental operations (fleet management, rental ops, etc.).
• Proven track record of managing a portfolio of accounts with both strategic stakeholders and frontline staff.
• Strong consultative mindset with the ability to provide data-driven recommendations.
• Technical proficiency with CRM tools, analytics dashboards, and software platforms.
• Willingness to travel up to 60% to support launches and conduct on-site training.

Culture & Benefits

• Competitive Medical, Dental, and Vision insurance.
• Company 401k match.
• 20 days of PTO and company-paid holidays.
• Rapid career growth opportunities within a high-growth AI company scaling across the US.