Solutions Consultant

TL;DR

Solutions Consultant (SaaS Customer Success): Lead discovery sessions to understand client needs and deliver tailored product demonstrations and presentations with an accent on solution design, stakeholder management, and value-based storytelling. Focus on collaborating with sales and product teams, configuring demo environments, responding to RFPs, and supporting pilots and proof-of-concepts.

Hybrid role based out of London, UK.

Company

AI-powered retention engine behind the world’s most customer-centric companies, orchestrating the customer journey from onboarding to advocacy.

What you will do

• Lead discovery sessions to understand client business needs and translate them into hirify.global use cases.
• Create and deliver impactful product demonstrations and presentations for business and technical audiences.
• Collaborate with Sales and Product teams to shape solution strategies and technical narratives.
• Develop solution storyboards and configure demo environments tailored to client challenges.
• Respond to technical RFPs/RFIs with accurate and timely input.
• Support pilots and proof-of-concept engagements with a hands-on, consultative approach.
• Participate in enablement, product updates, and internal knowledge sharing.

Requirements

• 2–5 years of experience in software pre-sales, consulting, product management, or customer success.
• Degree or equivalent experience.
• Strong client-facing communication and presentation skills.
• Proven ability to work cross-functionally in complex sales cycles.

Nice to have

• Technical understanding of APIs, relational databases (SQL, Redshift, MongoDB), and SaaS architecture.
• Familiarity with Salesforce and data integration workflows.
• Working knowledge of customer success, digital adoption, or community platforms.

Culture & Benefits

• Comprehensive benefits including private medical, dental, vision coverage, income protection, life insurance, and group pension plan.
• Fertility stipend, access to global coworking spaces, CycleScheme for commuting, and quarterly Recharge Holidays.
• Guided by Human-First values emphasizing collaboration, curiosity, and community.
• Growth opportunities through mentoring and career development.