Account Manager

TL;DR

Account Manager (Manufacturing): Managing a key customer programme ensuring delivery, cost, quality, and communication with an accent on performance metrics, despatch schedules, and customer demand signals. Focus on leading recovery activities, creating visual dashboards, and driving cross-functional improvement projects.

Location: Basildon, UK

Salary: £30,000 - £35,000

What you will do

• Manage a major customer account as the main point of contact
• Ensure parts delivery on time, to cost, and quality standards
• Produce programme updates for teams and customers
• Plan and manage despatch schedules and track QCD metrics
• Lead recovery activities and improvement projects
• Create visual dashboards for progress tracking

Requirements

• Strong knowledge of production environments and customer relationship management
• Experience in busy, performance-focused operations
• Practical problem-solver with decision-making under pressure
• Commercially aware with customer focus and negotiation skills
• Experience using project management tools
• Experience with MRP, lead time analysis, capacity planning, structured problem-solving