Senior Enablement Program Manager (Customer Success)

TL;DR

Senior Enablement Program Manager (SaaS/Customer Success): Designing and delivering onboarding and continuous enablement programs for post-sales roles with an accent on AI-first mindset and behavior change. Focus on translating the new operating model into actionable learning experiences and measuring KPIs like time-to-productivity.

Location: Remote or Hybrid within the USA (Specifically mentions New York, San Francisco, Colorado, and Washington)

Salary: $157,000 – $262,000 (Total Target Cash)

Company

hirify.global is a leading AI analytics platform helping companies build better products and digital experiences through behavioral data.

What you will do

• Design and deliver onboarding and continuous enablement programs for post-sales roles, including technical and relationship functions.
• Translate the post-sales strategy, including tiered coverage and AI-native engagement, into actionable content.
• Develop programs to build genuine AI fluency and product analytics strategy expertise across the post-sales team.
• Define and track KPIs to connect enablement investment to outcomes like renewal performance and customer health.
• Collaborate cross-functionally with Product, Marketing, and Customer Success leadership to align on GTM strategy.
• Manage and optimize LMS and enablement platforms using internal automation and dashboards.

Requirements

• 5+ years of experience in enablement, program management, or L&D within a SaaS or B2B technology environment.
• Demonstrated ability to design programs that drive measurable behavior change and business outcomes.
• Experience enabling customer-facing technical roles such as Customer Success, Professional Services, or Solutions Engineering.
• Strong understanding of post-sales motions, including onboarding, adoption, renewal, and expansion.
• Experience with enablement platforms and LMS systems.
• Must be based in the United States.

Nice to have

• Familiarity with hirify.global or similar digital analytics platforms and the modern data stack.
• Experience building partner enablement programs alongside internal initiatives.
• Exposure to AI-first tools and workflow automation in a GTM context.
• Certifications in project management or L&D (e.g., PMP, CPTD, ATD).

Culture & Benefits

• Comprehensive Medical, Dental, and Vision insurance with 100% employer-paid premiums on select plans.
• Fidelity 401(k) and Employee Stock Purchase Program (ESPP).
• Flexible time off, paid holidays, and generous stipends for wellness, learning, and home office equipment.
• Extensive parental benefits, including 12-20 weeks of Paid Parental Leave and fertility support.
• Mental health support via Modern Health and One Medical membership.