Referral Support Advocate

TL;DR

Referral Support Advocate (Healthcare): Manage concierge referrals by understanding members’ preferences and selecting high-quality providers for in-person and virtual visits with an accent on balancing velocity, quality, and service level agreements. Focus on scheduling appointments, collecting accurate provider data, supporting members through their healthcare journey, and collaborating across Care, Clinical, and Quality teams.

Location: Remote (US)

Salary: $19/hr (contract-to-hire)

Company

hirify.global delivers integrated virtual care and navigation to raise the standard of healthcare, providing care guidance, advocacy, and access to personalized virtual and in-person care.

What you will do

• Handle concierge referrals by gathering members’ preferences, finding high-quality providers, and presenting options.
• Work with scheduling team to book appointments and support members throughout their healthcare journey.
• Balance performance targets for velocity and quality while meeting service level agreements.
• Collect accurate data from provider offices on availability, insurance, and services.
• Assist Records Team in collecting and forwarding member records to new providers.
• Collaborate with Member Care, Records, Clinical, Quality, and Training teams.
• Drive continuous improvement and suggest enhancements to customer experience and efficiency.

Requirements

• Great verbal and written communication skills for provider offices and team coordination
• Detail-oriented with accurate data collection and entry
• Strong organizational skills to manage dashboard of active cases
• Adaptability in fast-paced, ambiguous environments
• Proficiency with Google Apps, CRM systems, internet searches, and basic troubleshooting
• Problem-solving, clear communication, and good judgment

Culture & Benefits

• Remote-first culture with Work-From-Home reimbursement
• Comprehensive medical, vision, dental coverage, telemedicine at no cost (for FTE)
• 401(k) savings plan, generous PTO, DTO, 12 weeks paid parental leave (for FTE)
• Family Building Benefit, Compassionate Leave, 11 holidays + floating holiday (for FTE)
• 24 hours Paid Volunteer Time Off per year