Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Managing and retaining large-scale enterprise customers to ensure they achieve desired business outcomes with an accent on data-driven insights and value-led consulting. Focus on driving customer health, conducting strategic QBRs/EBRs, and securing renewals and expansions.

Location: Hybrid work model: On-site in Dublin, Ireland (Wednesday and Thursday) with remote flexibility on Mondays, Tuesdays, and Fridays.

Company

hirify.global provides a dedicated learning platform designed to accelerate technology skills and capabilities for the global tech workforce.

What you will do

• Lead strategic partnerships through regular customer engagements, including Quarterly Business Reviews (QBRs) and Executive Business Engagements.
• Build and maintain strategic relationships at the C-level, serving as a trusted adviser for tech strategy advancement.
• Proactively identify and mitigate risks throughout the customer lifecycle to position accounts for continued growth.
• Execute value-led discovery and success planning to ensure customers achieve their business objectives.
• Meet and exceed quarterly renewal rates and renewal upsell targets defined by the business.
• Develop and share standardized processes to improve the quality and efficiency of team operations.

Requirements

• Must be based in Ireland to comply with the hybrid office requirement in Dublin.
• 5+ years of progressive experience in customer success, sales, professional services, or consulting.
• Deep understanding of the SaaS environment, including license management and technology training processes.
• Ability to perform value-led discovery to uncover business objectives and desired outcomes.
• Bachelor's Degree or equivalent professional experience.
• Excellent presentation and active listening skills.

Nice to have

• Experience working with Gainsight.
• Experience with Salesforce.com.

Culture & Benefits

• Hybrid workplace offering a balance of on-site collaboration and remote flexibility.
• Unlimited PTO and wellness reimbursements.
• Competitive compensation packages and comprehensive medical coverage.
• Professional development funds and a complimentary hirify.global subscription.
• A culture centered on trust, autonomy, diversity, and lifelong learning.