Specialist Customer Service With German (Fintech)

TL;DR

Specialist Customer Service (Fintech): Providing B2B customer support for the Swiss market with an accent on financial queries, account reconciliation, and written German communication. Focus on resolving complex transactional issues and coordinating with internal stakeholders to ensure high customer satisfaction.

Location: Hybrid (Warsaw, Poland)

Company

hirify.global is a global leader in the payments technology industry, providing innovative payment solutions to millions of businesses worldwide.

What you will do

• Handle B2B customer service for the Swiss market primarily via written communication in German.
• Resolve financial queries regarding transactional business and basic accounting.
• Manage product inquiries and implement contract changes.
• Prepare customer reporting, account statements, and conduct reconciliation.
• Collaborate with internal stakeholders and external business partners.
• Participate in team problem-solving activities and implement agreed solutions.

Requirements

• Fluent German (minimum B2 level).
• Very good proficiency in English and Polish.
• Proactive approach and team player mentality.
• Strong customer focus and high attention to detail.
• Must be based in Warsaw, Poland.

Nice to have

• Experience in customer service within an international environment.

Culture & Benefits

• Opportunity to work in a globally recognized sustainable company (top 1%).
• Private Medical Care and Life insurance.
• Lunch and Travel reimbursement.
• Attractive bonus schemes.
• Empowering culture with extensive training and career acceleration opportunities.