обновлено 10 дней назад
O2C Customer Service Specialist with Italian
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
O2C Customer Service Specialist with Italian (Order-to-Cash/Finance): Managing the end-to-end order-to-cash process in a customer service environment with an accent on order processing, billing, collections, and dispute resolution. Focus on resolving sales order and SAP interface issues, analyzing account discrepancies, and delivering continuous process improvements.
Location: Warsaw, Poland; office-based role at the Rondo Daszynskiego office
Company
is a global animal health company developing products and services to prevent and treat disease in farm animals and pets.
What you will do
- Process manual customer orders received by phone, fax, and email, prioritizing urgent requests.
- Manage billing, analyze account discrepancies, and support customer collections.
- Resolve customer disputes related to billing, credits, and payments.
- Monitor and resolve sales order and sales interface issues, including IDOCs.
- Support local order-to-cash projects and continuous process improvements.
Requirements
- University degree or equivalent work experience.
- 2–3 years of experience in order-to-cash or finance, including customer service and process change delivery.
- Proficient English and Italian are required.
- Experience with the SAP O2C module.
- Ability to work shifted hours when required by the served region.
- Strong compliance orientation, relationship-building skills, and a continuous improvement mindset.
Nice to have
- Working knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
- Spanish and French proficiency.
Culture & Benefits
- Career opportunity at a global animal healthcare company.
- Extra days off and flexible working hours.
- Multisport sports card, private medical care, and life insurance.
- Open, inclusive, and diversity-supportive environment.
- Animal-friendly office, theatre ticket discounts, and access to a language learning platform.
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