Customer Support Representative (AI)

TL;DR

Customer Support Representative (AI): Managing customer inquiries and technical escalations for an end-to-end AI business platform with an accent on service-level agreement adherence and user feedback loops. Focus on bridging the gap between customers and the product/engineering teams to drive feature updates and improve customer retention.

Location: Remote (Must be based in Argentina)

Company

hirify.global is building the first end-to-end AI business platform for service businesses, simplifying operations through native AI agents.

What you will do

• Address customer inquiries through various support channels, ensuring adherence to SLAs.
• Leverage the knowledge base to resolve common customer queries efficiently.
• Identify and escalate technical issues, prioritizing customer satisfaction.
• Refine customer operations to uplift support offerings and bolster retention and revenue.
• Channel critical customer feedback to product and engineering teams to inform updates and patches.

Requirements

• Must be based in Argentina.
• Solid written and spoken English.
• 2 years of customer support experience in startups or corporations, or a degree from a top-tier institution.
• Commitment to a 40-hour workweek, beginning at 2:00 PM Argentina Standard Time.
• Strong analytical and critical thinking abilities.
• Adaptability and receptivity to feedback.

Nice to have

• Familiarity with tools such as Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk.

Culture & Benefits

• Attractive compensation with structured pay reviews every six months.
• Clear pathways for advancement into Senior Agent, Managerial, or Customer Operations Analyst roles.
• Internal growth and promotion-focused culture.
• Vibrant, collaborative, and innovative working atmosphere.
• Swift and transparent interview process.