Technical Support Specialist (iGaming)

TL;DR

Technical Support Specialist (iGaming): Providing first-line technical support and operational assistance for the hirify.global Casino Platform with an accent on request processing, initial issue analysis, and configuration updates. Focus on resolving technical incidents through collaboration with cross-functional teams and maintaining system stability.

Location: Georgia, Poland, or Serbia

Company

hirify.global is a provider of a secure and innovative iGaming platform serving clients worldwide.

What you will do

• Process, classify, and perform initial analysis of incoming requests via Jira Service Desk.
• Provide first-line operational support for project systems and configurations.
• Review and update configuration files using GitLab to ensure accuracy of changes.
• Collaborate with Product, Development, QA, and Risk teams to resolve technical incidents.
• Maintain accurate ticket documentation and prioritize tasks based on business risk.

Requirements

• Higher or incomplete higher education, with a preference for technical university graduates.
• Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (Kibana).
• Basic knowledge of markup web languages (HTML, CSS).
• Working proficiency in English.
• Working proficiency in Russian.
• Must be based in Georgia, Poland, or Serbia.

Nice to have

• Familiarity with GitLab CI/CD pipelines.
• Understanding of Application Programming Interfaces (APIs).

Culture & Benefits

• Private insurance (depending on contract type).
• Paid gym membership and a comprehensive Mental Health Program.
• Free online English lessons and local language courses.
• Paid time off (PTO) and maternity leave support.
• Upskilling opportunities via internal workshops, professional conferences, and corporate events.