Operations Program Manager (AI)

TL;DR

Operations Program Manager (AI): Leading operational transformation streams to improve contact deflection and resolution rates with an accent on AI workflow automation and data-driven decision making. Focus on designing production-grade LLM workflows, building dashboards, and driving cross-functional accountability to unblock delivery.

Location: Must be based in Madrid or Prague

Company

A global marketplace connecting customers with local businesses through a performance-based model.

What you will do

• Own transformation streams end-to-end, from diagnosing problems via raw data to executing delivery plans.
• Build and scale production-grade AI workflows, including prompt design, evaluation, and validation.
• Pull and interrogate data independently to build reports and business cases without external support.
• Drive accountability across Customer Service, Product, Engineering, and Content teams to resolve blockers.
• Identify and implement creative, simplified fixes for complex operational challenges.
• Proactively surface risks to stakeholders to ensure alignment and timely delivery.

Requirements

• 2-4 years of experience in operations, program management, or strategy & ops with a track record of shipping results.
• Experience building and running at least one production-grade LLM workflow end-to-end.
• Proficiency in data retrieval and analysis to drive decision-making.
• Strong assertive communication skills and ability to influence stakeholders without direct authority.
• Fluent English proficiency.
• Must be based in Madrid or Prague.

Nice to have

• Experience working within a fast-paced tech or marketplace environment.
• Familiarity with Customer Service or Merchant Operations contexts.
• Active passion for the AI/LLM space and hands-on experience with modern AI tools.

Culture & Benefits

• High executive visibility and the ability to make a meaningful impact due to company scale.
• High degree of autonomy in problem-solving and execution.
• Culture that encourages innovation, rewards risk-taking, and celebrates success.
• AI-first environment where leveraging AI tools is encouraged during work and hiring.

Hiring process

• Recruiter screening (30 min).
• Hiring manager interview (45 min).
• Case study (3-5 days to complete).
• Case study presentation and Q&A (45 min).