Specialist Customer Service (Fintech)

TL;DR

Specialist Customer Service (Fintech): Handling end-to-end merchant onboarding and Level 1/2 support for payment technology customers with an accent on financial queries and technical product assistance. Focus on managing complex onboarding processes, resolving customer issues within SLAs, and collaborating with sales for efficient setup.

Location: Hybrid, Warsaw, Poland

Company

hirify.global is a global leader in payment technology, providing innovative solutions for businesses ranging from local shops to international banks.

What you will do

• Act as the first point of contact for Level 1 and Level 2 after-sales support requests.
• Manage the complete end-to-end merchant onboarding and amendment process.
• Provide telephone and email support for financial queries and basic technical product questions.
• Process customer, partner, and third-party requests according to SLAs and quality requirements.
• Execute recurring operational tasks such as money returns, OTP-queues, and statistics.
• Collaborate with the sales department and technical support teams to resolve issues and improve processes.

Requirements

• Experience in Customer Care with a strong client focus.
• Very good verbal and written business communication skills in Hungarian.
• Good verbal and written business communication skills in English and Polish.
• Strong problem-solving, analytical, and troubleshooting skills.
• Must be based in or be able to work in Warsaw, Poland.

Culture & Benefits

• Private medical and life insurance.
• MyBenefit platform and meal allowance.
• Holiday allowance and public transportation allowance.
• Annual bonus and referral program.
• Empowering culture with extensive training opportunities.