After Hours Customer Support/ Reservation Specialist (Traveltech)

TL;DR

After Hours Customer Support/ Reservation Specialist (Traveltech): Managing high-end reservations and customer support for a premium electric vehicle rental service with an accent on operational excellence and fleet coordination. Focus on optimizing the reservation ecosystem, resolving complex booking conflicts, and maintaining luxury brand standards under a 24/7 operational model.

Location: Permanent work from home; must be available for shifts from 3 PM to 2 AM CST

Company

hirify.global is a global staffing provider connecting premium brands with high-performing remote talent.

What you will do

• Monitor daily reservations and system performance to ensure booking targets and service levels are met.
• Oversee the reservation platform to manage vehicle availability, pricing accuracy, and rental terms in real-time.
• Coordinate luxury EV fleet logistics based on customer preferences and maintenance schedules.
• Resolve booking conflicts and overbookings with creative, minimal-disruption solutions.
• Handle inbound calls, emails, and live chats with the professionalism required for a luxury brand.
• Collaborate with Fleet, Sales, and Marketing teams to align on promotions and new service launches.

Requirements

• Strong background in luxury service, specifically within transportation or logistics.
• Masterful command of English for clear and engaging communication.
• Expert familiarity with CRM systems and reservation software.
• Ability to work in a 24/7 operational environment, including night shifts and weekends.
• Must possess a personal computer and a reliable internet connection.

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Potential for transition to full-time employment in the future.
• Flexible professional hourly fees based on application performance.

Hiring process

• Initial application via career site including assessment questions, a technical check, and a voice recording.