Technical Support Consultant (SaaS)

TL;DR

Technical Support Consultant (SaaS): Providing first-line technical assistance and account management for global tech clients with an accent on troubleshooting and customer satisfaction. Focus on resolving device setup issues, managing subscriptions, and escalating complex technical cases.

Location: Remote (Global)

Company

hirify.global is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders in 30+ countries.

What you will do

• Provide first-line support to customers via chat and email.
• Assist users with device setup, account access, and security-related inquiries.
• Handle subscription requests, including cancellations and plan changes.
• Act as the first point of contact during service outages.
• Troubleshoot basic technical issues and escalate complex cases to specialized teams.
• Maintain accurate records of customer interactions and follow internal procedures.

Requirements

• English: C1 level (spoken and written) required.
• At least 6 months of experience in customer support is a must.
• Technical proficiency to test and troubleshoot basic technical issues.
• Strong analytical thinking and research skills.
• Personal computer with at least 8GB RAM and stable internet (min 50 Mbps download / 40 Mbps upload).

Nice to have

• Experience with CRM systems.

Culture & Benefits

• Opportunity to work fully remotely with a flexible schedule.
• Compensation paid in USD.
• Inclusive international environment with a culture built on trust and no time-tracking.
• Internal health policy and rewards for referring friends.
• Support for self-development and professional growth.