Customer Support Specialist - Bilingual (Logistics)

TL;DR

Customer Support Specialist (Logistics): Managing customer inquiries and monitoring live trips for an AI-native transportation platform with an accent on bilingual communication (English/French) and real-time logistics coordination. Focus on resolving service disruptions, educating customers on DOT regulations, and ensuring smooth trip execution.

Location: Remote (USA/Canada). US-based candidates must reside in one of the 19 approved states (AZ, CA, CO, FL, GA, HI, MS, MO, NC, NH, NV, NY, OK, SD, TN, TX, UT, WA, WY).

Salary: $26.50 per hour

Company

hirify.global is an AI-native platform transforming the group transportation and mobility market by connecting enterprises and event organizers to thousands of bus operators.

What you will do

• Provide inbound and outbound call and email support in both English and French.
• Monitor live trips and address disruptions such as delays, cancellations, or route changes.
• Coordinate alternative logistics solutions during unexpected events like traffic or vehicle breakdowns.
• Educate customers on Department of Transportation (DOT) rules and regulations.
• Maintain detailed and accurate records of customer interactions in the ticketing system.
• Collaborate with internal teams to ensure efficient customer experiences and escalate critical issues.

Requirements

• Fluent in both English and French.
• 1-2 years of experience in customer service or logistics coordination.
• Strong problem-solving abilities and attention to detail.
• Ability to remain professional in fast-paced, high-pressure situations.
• Willingness to work flexible shifts, including nights and weekends.
• Must be based in the USA (approved states) or Canada.

Culture & Benefits

• Remote-first flexibility with a supportive, performance-driven culture.
• Comprehensive health, dental, and vision insurance (100% of premiums covered for US employees).
• Paid time off (15-20 days) and 8 paid holidays.
• 401(k) plan for US-based employees.
• Company-provided hardware (Choice of Mac or PC).

Hiring process

• Initial video call with Talent Acquisition.
• Video interview with the Hiring Manager.
• Final video interview with a Senior Manager.
• Offer and background check.