Seasonal Support Representative (SaaS)

TL;DR

Seasonal Support Representative (SaaS): Providing top-notch service for Studio Pro customers by resolving technical and business inquiries via phone, chat, and email with an accent on software troubleshooting and client success. Focus on triaging system issues with dev/QA teams and documenting knowledge-base content to enhance user experience.

Location: Remote (USA)

Company

hirify.global provides integrated software and financial solutions to a wide range of communities and organizations, including associations, camps, and dance studios.

What you will do

• Respond to client questions, bugs, and feature requests via phone, chat, and email.
• Collaborate with Development and Quality Assurance teams to identify, triage, and resolve system issues.
• Create and document frequently asked questions and knowledge-base content.
• Document requirements and user stories for production issues and feature requests.

Requirements

• Must be available for a part-time seasonal position from May to September 2026.
• Strong customer service and analytical skills with experience in phone support.
• Ability to diagnose and explain complex solutions to both technical and non-technical audiences.
• Proficiency in Microsoft Office Suite or related software.
• Ability to quickly learn computer software and operating procedures.

Nice to have

• Previous experience with SaaS or the payments industry.
• Knowledge and passion for the dance industry.

Culture & Benefits

• Comprehensive insurance options (medical, dental, and vision).
• 401(k) with company match up to 4%.
• Flexible paid personal/vacation time, 10 sick days, and 10 paid holidays annually.
• 6 weeks of paid parental leave and pet insurance.
• Wellness benefits, Teladoc, and Employee Assistance Program.

Hiring process

• Interactive and conversational interviews focusing on real-world experience and judgment.
• Strict prohibition on the use of real-time AI tools or external assistance during interviews.