Customer Support Specialist L2 (Logistics)

TL;DR

Customer Support Specialist L2 (Logistics): Managing complex service issues and live trip operations for an AI-powered transportation platform with an accent on real-time operational support and customer resolution. Focus on minimizing service disruptions and coordinating solutions between drivers, customers, and internal teams.

Location: Remote (US). Must reside in one of the 19 approved US states (AZ, CA, CO, FL, GA, HI, MS, MO, NC, NH, NV, NY, OK, SD, TN, TX, UT, WA, WY).

Salary: $28.85 per hour

Company

hirify.global is an AI-native platform transforming the group transportation and mobility market by connecting enterprises to bus operators nationwide.

What you will do

• Resolve a wide range of customer inquiries via phone and email, managing escalated concerns professionally.
• Monitor active trips in real time to identify and address disruptions such as delays or route changes.
• Serve as the primary operational contact for drivers and customers during live trip executions.
• Collaborate with operations, logistics, and account management teams to ensure high service standards.
• Provide feedback on operational tools and workflows to improve overall service delivery.

Requirements

• 2–4 years of customer service or operations experience, preferably in logistics, transportation, or hospitality.
• Must be based in the US and reside in one of the approved states.
• Flexible availability to work nights and weekends.
• Strong written and verbal communication skills for managing multiple stakeholders.
• Proven ability to multitask and prioritize in fast-paced, real-time operations environments.

Culture & Benefits

• Remote-first work model with a performance-driven and collaborative team culture.
• Comprehensive health, dental, and vision insurance with 100% premiums covered for US employees.
• 15-20 days of PTO plus 8 paid holidays.
• Financial security through a 401(k) plan and long-term financial planning support.
• Choice of top-tier hardware (Mac or PC) and necessary peripherals.

Hiring process

• Talent Acquisition introductory video call.
• Hiring Manager video interview.
• Team-based interviews.
• Offer and background check.